Click apply

Go to www.ecocard.com and press the ‘Register FREE’ button.

Create your account details

All fields marked with * are mandatory.

1. Enter your email address and type it again to re-confirm

   Please ensure you input a valid email address; we will use it to send you an account activation link.

2. Choose a username and password

   These will be used to log in to your account. Both your username and password should be at least 6 characters long, easy to remember but hard to guess. For practical help and advice on choosing a suitable and secure password, please refer to our guidance for choosing a secure password help section. Re-enter your password to confirm.

3. Select a currency

   This will be the main currency of your account — you can add accounts for other currencies after registration.

4. Create a Security Question and answer

   Please select a question from the drop-down menu and insert the answer in the entry field below. Please ensure the Security Question you chose has only one definitive answer known by you and no-one else. We will use your Security Question and answer to recover your password should you forget it.

5. Enter the validation code

   Please insert the characters displayed in the box, into the entry field below. If you are having trouble reading the letters/numbers in the validation code, please click the ‘Characters not clear?’ link to display a different set of characters.

6. Click ‘Next step’

Enter your details

All fields marked with * are mandatory.

1. Enter your first name, last name, date of birth and gender

2. Enter your full home address

3. Enter your contact phone number

   Your contact phone number must be your country’s landline and include an area code. This is a mandatory field. EcoCard customer services may use this number, should we need to contact you regarding your account. You may also wish to include an office line or mobile as an alternative contact.

4. Select a preferred contact language

   We will aim to contact you in your chosen language whenever possible.

5. Click ‘Next step’

Check and confirm

Please review the details entered. If you wish to amend any of the information you have provided, click the ‘Change’ link next to the section you wish to amend. Click ‘Confirm’ to proceed with your application.

Check your email account

Please click the activation link, which we will have sent to your registered email address. Please check your junk/spam mail folder if you don’t appear to have received this after five minutes.

Confirm your username

The activation screen will request that you enter your username. You will also see a pre-filled activation code. Please leave this field as it is and upon entering your username, click the ‘Activate your account’ button.

Enter your login details

Enter your username and password. Click ‘Login’.

Read and accept the Terms of Use and Exception Warning

You must select both tick boxes to confirm you have read and agreed to the PSI-Pay Terms of Use for your EcoCard account and Exception warning to continue. Click ‘Submit’.

1. Choose the deposit method
2. Read instructions and make a print-out if necessary
3. Make a deposit according to the instructions

Log in to your account

Click the ‘myEco’ tab on www.ecocard.com and log in with the username and password you chose during registration.

Select "Prepaid MasterCard" from the left-hand menu

Click the ‘Find out more and apply’ button

This sits underneath the EcoCard Prepaid Debit MasterCard header.

Click ‘Apply now’

Check and confirm your details

Please check the details we have for you are correct. It is particularly important your home address is correct, as we will be sending your debit card to your registered address. If any of the details (aside from your mobile number) are incorrect, please contact customer services before continuing your application.

Add or update your mobile number (if applicable)

• If your mobile number is incomplete or incorrect you can change it by clicking ‘Change your mobile number now’.
• Insert your mobile number into the ‘New mobile number’ field.
• As a security precaution you are required to provide the answer to your Security Question as selected at registration. Click ‘Change’.

If you have forgotten the answer to your Security Question contact customer services for assistance.

Read and agree to the terms

Select all three tick boxes to confirm you have read and agree to the Terms and Conditions, Large Balance Disclaimer and acknowledge that your details are up-to-date and correct. Click ‘Next’.

Wait while we process your application

This should take between 1-3 working days. You can check on the status of your application by logging in and clicking on ‘Prepaid MasterCard’ from the left-hand menu. You will receive a confirmation email from us if your application has been approved.

Wait to receive your card and PIN

If your application is successful, you will receive your debit card and PIN to your registered address within 4 working days from the date your application is processed. For security purposes, these will be posted to you separately. Once you have received your card and PIN, you should sign the signature strip on the back of your card immediately and activate it by following the steps below.

Log in to your account

Click the ‘myEco’ tab on www.ecocard.com and log in with the username and password you chose during registration.

Click the ‘Prepaid MasterCard’ link in the left-hand menu.

Click the ‘Activate your card’ button

This will only appear once your card application has been accepted and processed.

Input the full 16-digit card number

As printed on the front of your debit card. Click ‘Activate’.
You have three attempts to activate your card. If you enter the number incorrectly three times you will no longer be able to activate your card through the website, and will need to contact customer services.

A message will advise whether your activation has been successful

You can now begin using your card for ATM withdrawals and purchases wherever MasterCard is accepted*.

* Subject to Terms and Conditions

1. Log in to your Eco Wallet account.
2. Go to ECO Webcard on the left-hand menu.
3. Select the currency of your ECO Webcard and agree to our Terms and Conditions.
4. Choose the funding account and make your first load to activate your ECO Webcard.
5. Start using your ECO Webcard MasterCard.

1. Log in to your EcoCard account
2. Select “Money Deposits” from the left menu
3. Select the “Local Bank Deposit” option
4. Confirm your EcoCard account number from the drop down menu provided
5. Enter the amount you wish to deposit into your account
6. Select country from the drop down menu provided
7. Select bank from the drop down menu provided
8. Confirm by clicking the “Confirm” button
9. You will then be provided with the necessary information to complete your deposit.

• Log in to your EcoCard account
• Select “Money Deposits” from the left menu
• Select the “International Bank Deposit” option
• Confirm by clicking the “Continue” button
• Confirm your EcoCard account number from the drop down menu provided
• Enter the amount you wish to deposit into your account
• Confirm by clicking the “Submit” button
• All details of our bank account for depositing will be displayed.

• Log in to your EcoCard account
• Select “Money Deposits” from the left menu
• Select the “Instant Bank Deposit” payment option
• Confirm your EcoCard account number from the drop down menu provided
• Enter the amount you wish to deposit into your account
• Select your country’s instant bank deposit option
• Confirm by clicking the “Confirm” button
• You will then be taken to the relevant webpage to complete your deposit.

1. Be registered with both — EcoCard and merchant;
2. You have to have money on your EcoCard. If you do not, check Step-by-Step instructions on Depositing.
3. Go to the merchant’s site, Login into your account there;
4. Go to the “Deposit” section (the name of this section may vary with different merchants), choose EcoCard as a payment method;
5. Insert the amount you wish to deposit from your EcoCard (it should be equal or less your EcoCard balance);
6. Then insert your username and password and press “Next” or “Submit” button;
7. Funds are transferred (you may check it by logging into your EcoCard).
8. You may start playing and betting.

1. Be registered with both — EcoCard and merchant;
2. Your EcoCard account should be properly funded. If not, check Step-by-Step instructions on Depositing;
3. Go to the "MyEco" Section on www.ecocard.com and sign into EcoCard account using your username and password;
4. Choose "Transfer To Merchant" section from the left-hand menu;
5. To make a payment to merchant you need to fill in the form:
   1. Choose account number from drop-down list Note: You will see the available transfer amount right below. If you choose another account with different currency, the amount will be automatically converted into the chosen account currency.
   2. Enter the amount you would like to transfer manually.
   3. Enter your account number at the merchant (your login name).
   4. Enter message to merchant (optional).
   5. If you know the merchant account number within EcoCard, then choose ‘Enter the merchant account number’ radio button and enter the merchant account number manually. If you don’t know the merchant account number, then choose ‘Search for the merchant’ option and either enter the merchant name manually or click ‘Search’ button. When clicked a new pop-up window will appear where you can specify the search criteria using mask (according to provided instructions) and click ‘Find’ button. Choose proper merchant name from the list either by clicking the name and or ‘Select’ button. Pop-up window will close and merchant name will be automatically added to the ‘Merchant name’ field. Click ‘Next step’ button.
   6. Verify transfer details and either click ‘Confirm’ button if everything is correct or ‘Go back & amend’ button to make changes to the form.
   7. You will be notified about the transfer result.

Click ‘Prepaid MasterCard’ in the left-hand menu. Then click the link that says ‘Find out more and apply’ underneath the ‘EcoCard Prepaid Debit MasterCard header’.

For full instructions of how to apply, please refer to our Step-by-step guide to Applying for the EcoCard Prepaid Debit MasterCard®

If you would prefer to change the PIN number to something more memorable, this can be done at most bank-owned cash machines. Go to ‘PIN Services’ and follow the instructions on screen.

Your debit card and PIN are only issued once your application has been processed. Your PIN number is posted separately from your debit card for security purposes. Please allow up to seven working days for processing and delivery of your card and PIN before contacting customer services.

To check whether your application has been processed, log in to your account and click ‘Prepaid MasterCard’ in the left-hand menu. If your application is processing, you will see a message that reads ‘Thank you for applying for EcoCard Prepaid Debit Card. Please wait while we process your application’

If your card is lost or stolen

If your debit card is no longer in your possession, you should immediately report it lost or stolen by logging into your account and select 'EcoCard MasterCard' from the left-hand navigation. Click the button that reads 'Report your card lost or stolen'. A prompt will appear asking you to select either Lost or Stolen. Select the relevant box and click 'Continue'.

Should you recover the card after this, you will no longer be able to use it, and you should dispose of it properly, by cutting it into two, ensuring you have cut through the chip in addition to the signature strip.
You can re-apply for a new card at any time by going through the normal application process.

If your debit card is lost or stolen, or your PIN becomes known to another person, contact us immediately on 0871 898 1012.

If you no longer require your card

If you no longer want to use your debit card, please contact our 24/7 support team via LiveChat or email and our operator will cancel the card.

Once your card has been successfully cancelled you will no longer be able to use it. You should properly dispose of the card by cutting it in two, ensuring you have cut through the chip in addition to the signature strip.
Should you wish to use the debit card feature in the future you may re-apply in the usual way by clicking ‘EcoCard MasterCard’ from the left-hand menu.

1. A payment was attempted to a merchant that is not allowed under our Terms and Conditions. This includes gambling, gaming or pornographic merchants.
2. One or more of the daily limits have been exceeded:
   • Minimum single withdrawal amount £10.00
   • Maximum single withdrawal amount £220.00
   • Maximum number of 3 withdrawals per day
   If you have had a payment or withdrawal rejected, try waiting 24 hours to attempt another purchase or withdrawal. If after this, you’re still having problems, please contact customer services for assistance.

ECO Webcard is a prepaid card (provided by MasterCard). You can fund it from any of the accounts of your ECO Wallet. ECO Webcard can be used online wherever you see the MasterCard acceptance mark.*

* Subject to Terms and conditions.

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

1. Log in to your Eco Wallet account.
2. Go to ECO Webcard on the left-hand menu.
3. Select the currency of your ECO Webcard and agree to our Terms and Conditions.
4. Choose the funding account and make your first load to activate your ECO Webcard.
5. Start using your ECO Webcard MasterCard.

1. Go to ECO Webcard on the left hand
2. Click the “Load” button next to the card you wish to load
3. Choose the funding account and confirm
4. Use your ECO Webcard MasterCard!

1. Log in to your EcoCard account
2. Select “ECO Webcard” from the left menu
3. Click on the "Destroy" button next to the ECO Webcard you would like to cancel
4. If you have a balance on the card you are cancelling just select the account you would like to transferred it to
5. Then confirm

1. Log into your account and select the 'Money Deposits' tab.
2. Select 'Electronic Funds Transfer' and press 'Continue'.
3. Enter your bank details and press 'Confirm'.
4. You will then be prompted to make a small deposit of between 50 and 250 CAD. This is a verification amount to enable your bank to be verified.

1. Log into your account and select the 'Money Deposits' tab
2. Select 'Electronic Funds Transfer' and press 'Continue'.
3. Select your registered EFT account
4. Enter the amount you wish to deposit and press 'Next'.
5. Check your deposit details and fee then select 'Confirm' to complete your deposit transaction.
6. Your EcoCard account will be credited instantly.

1. Have a Neocash voucher, MyNeosurf account or Neosurf card loaded with funds
2. Log in to your EcoCard account
3. Select “Deposit” from the left menu
4. Select “Neosurf” as a deposit option
5. Enter the amount you wish to deposit
6. Follow the steps to enter your Neosurf pin code
7. Your funds will instantly be available for you to use

Please review our password guide:

Dos:

• Use a combination of numbers, letters or symbols
• Try substituting letters for similar numbers as a simple way to add complexity to your password e.g. 3 instead of E, 4 instead of A, etc.
• Use a mixture of upper and lower case characters
• Choose something easy to remember but hard to guess, like a statement or phrase (e.g. 1mTheBestCook)
• Make it lengthy — each character used increases a password’s strength many times over
• Change your password often

Do nots:

• Do not use your e-mail address as your password
• Do not use a single word that can be found in the dictionary
• Do not use a name
• Do not use information that can be found in your wallet (e.g. Driver’s license number)
• Do not use information commonly known about you (e.g. your favourite sports team)
• Do not use a repeated string or sequential pattern of characters (e.g. abcdefg, 222222)
• Do not keep a record of your password anywhere on your computer
• Do not use the same password for multiple accounts, particularly those that are less secure.

NEVER reveal your password to anyone. We do not keep a record of your password and EcoCard staff will never ask you to disclose it. Remember that in accordance with the ‘PSI-Pay Terms of Use for EcoCard account’ it is your responsibility to keep your login details secure:

(Excerpt from Terms of Use — 10.2 Other User Obligations)
“…It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security validation and verification checks, we are entitled to treat any transaction conducted by that person as valid and authorised by you and are not responsible for any loss or damage you may incur as a result.”

Click apply

Create your account details

1. Choose a username and password

   You will need these to log in to your account. Your username should be at least 6 characters long, easy to remember but hard to guess. The minimum password length is 8 characters and it must contain at least one number and one capital letter. Only Latin letters are accepted.

2. Enter your email address and type it in again to confirm

   Type in a valid email address that we can contact you on. You will be required to activate your account via email so ensure it is correct.

3. Select your country of residence

4. Create a security question and answer

   Please select a question from the drop-down menu and insert the answer in the entry field below it. Please ensure the Security Question you chose has only one definitive answer known by you and no-one else. We will use your Security Question and answer to recover your password should you forget it.

5. Enter the security code

   Please insert the characters displayed in the box, into the entry field below. If you are having trouble reading the numbers in the validation code, please click the ‘Refresh security code’ button to display a different set of characters.

6. Read the Terms of Use

   Make sure you have read and understood EcoCard’s Terms of Use as you will be required to accept them to proceed with the Business Account registration.

7. Click ‘I agree’

Enter your details

1. Enter company name

   Enter the name of the Company / Corporation / Group that you would like to register.

2. (Optional) Enter company registration number

   Although it is not obligatory to provide your company number, we may need to use it for verification purposes as part of your application.

3. Enter your first name, last name, date of birth and title

4. Enter your full home address

5. Enter your contact phone number

   Your contact phone number must be a land line in your country of residence. Please include your area code. We may use this number should we need to contact you regarding your account. You may also wish to include an office line or mobile as alternative contact numbers.

6. Check provided information and click ‘Create Account’

Check your email

Enter your login details

Read and accept the Exception Warning

Log in to your account

Select the “Business Identification “tab from the left-hand menu

What is the purpose of identity verification?

What do we require you to do?

• The certificate of the incorporation
  
  
• Passport of at least two directors
  The page displaying the photograph, date of birth, full passport number and signature
  
  
• Passport of the authorised person
  If this is not the director
  
  
• Proof of at least two company directors’ residential address
  Any utility bill displaying the full name and address issued within past three months. Please note that screenshots are not accepted
  
  
• Bank statement or bank reference letter of the company
  
  

• Shareholder’s Certificate of Incorporation (if it is a corporate entity)
  
  
• Shareholder’s passport of the authorised person
  If the shareholder is not one of the directors previously stated
  
  
• Shareholder’s proof of residential address
  Displaying the full name and address. This document should be less than three months old. Please note we do not accept online bill screenshots
  
  

What size and format should my files be in?

Where should I send my documents?

What will happen once my verification has been authorised?

Need more help?

Log in to your account

Select “Add Internal Account” from the left-hand menu

Provide your internal account information

1. Enter account name

   There are no requirements for this field. The account name is solely for your own reference.

2. Currency

   Select the desired currency that you would like your account to be in from the drop-down menu.

3. Click ‘Create’

Log in to your account

Select “Add Linked Account” from the left-hand menu

Provide information for the linked client account

1. Enter and confirm the e-mail address

   Type in a valid email address that we can contact the individual on. The client will be required to activate his/her account via email, just like any other, independently registered EcoCard customer.

2. Currency

   Select the desired currency for the linked account from the drop-down menu. Take note that this doesn’t limit the user to having a single currency account. Every customer has the possibility of creating multi currency accounts.

3. Enter the individual’s first name, last name, date of birth and title

4. Provide the client’s full home address

5. Enter contact phone number

   Enter your customer’s landline number including area code. We will use this number to contact the customer regarding their account. You may also wish to include an office line or mobile number as alternative contact details.

6. Select a preferred contact language

   We will aim to contact all customers in the language of their choice whenever possible.

7. (Optional) Apply for the EcoCard Prepaid Debit MasterCard©

   You may choose to apply for a Debit MasterCard© on behalf of the customer. To do so please provide the name that will be embossed onto the debit card. It should match the full name of the prospective card holder.

8. Check provided information and click ‘Create’

Linked account status and activation

Available deposit methods

Log in to your account

Select “Deposit” from the “Fund my account” menu

1. Choose destination EcoCard Number

   This should be the primary account number you would like to fund via bank wire. Take note that each bank account accepts only the stated currency. Always send USD deposits to USD bank accounts, Euro deposits to Euro bank account, etc.

2. Click ‘Print Preview’

   Check that you have chosen the correct destination EcoCard Account by matching the reference number at the bottom of the printout with the number of your primary account.

Log in to your account

Select “Between your Accounts” from the “Transfer Money” menu

1. Enter transfer details

   Pick a desired sender account from the drop-down menu, enter the amount of funds you wish to transfer, taking into account that it should not exceed the amount of available funds. Select the beneficiary account and provide a description (optional). Select “Next”.

2. Validate the provided details

   If the amount or beneficiary account number are incorrect, select the “Change’ link to amend the detail(s).

3. Click ‘Confirm’

   The transaction will be instantly executed and you will be presented with a confirmation result page.

Log in to your account

Select “To a Linked Account” from the “Transfer money” menu

1. Enter transfer details

   Select the primary sender account from the drop-down menu, enter the amount of funds you wish to transfer (taking into account that it should not exceed the amount of available funds in your account). Select the client account you wish to send money to and provide a transaction description (optional). Click “Next”.

2. Validate the provided details

   If the amount or beneficiary account number is incorrect, you can use the ‘Change’ link to amend the invalid detail(s).

3. Click ‘Confirm’

   The transaction will be instantly executed and you will be presented with a confirmation result page.

Log in to your account

Select “To an Individual” from the “Transfer money” menu

1. Enter transfer details

   Select the primary sender account from the drop-down menu, enter the amount of funds you wish to transfer taking into account that it should not exceed the amount of available funds in your account. Type in the third party account number, provide transaction description (optional) and select “Next”.

2. Validate the provided details

   If the amount or beneficiary account number are incorrect, use the “Change” link to amend the invalid detail(s).

3. Click ‘Confirm’

   The transaction will be instantly executed and you will be presented with a confirmation result page.

Log in to your account

Select “To a Business Account” from the “Transfer money” menu

1. Enter transfer details

   Select a primary sender account from the drop-down menu, enter the amount of funds you wish to transfer taking into account that it should not exceed the amount of available funds in your account. Type in the ”Business account number”, provide a transaction description (optional) and select “Next”.
   
   If the amount or beneficiary account number are incorrect, use the “Change” link to amend the invalid detail(s).

2. Click ‘Confirm’

   The transaction will be instantly executed and you will be presented with a confirmation result page.

Log in to your account

Select “Batch Money Transfers” from the ‘Transfer money’ menu

How can I create a batch file with transfers?

1. Upload Batch Transfer

   Click the ‘Browse’ button and locate the batch file you would like us to process, proceed by clicking ‘Upload’. The batch file will be instantly processed.

Log in to your account

Go to the “Withdraw” page located in the “Spend and withdraw” menu

1. Enter and verify details of the wire transfer

   Pick the account to withdraw from, using the corresponding drop-down menu (only primary accounts can be used for this purpose). Then enter the amount you wish to withdrawal (minimum 100.00 EUR). Note there is a flat fee of 10.00 EUR. Click ‘Confirm’ to proceed.
   
   If the amount or beneficiary account number are incorrect, use the “Change” link to amend the invalid detail(s).

2. Click ‘Confirm’

Log in to your account

Go to the “Withdraw” page located in the ‘Spend and withdraw’ menu

Click ‘Add’ in the ‘Add Payment Option’ tab and provide your bank information:

1. Enter Payment Option Name

   This can be any memorable name of your choosing.

2. Provide Beneficiary Name

3. Type in the Bank Account Number/IBAN

   IBAN (International Bank Account Number) must be provided by customers resident in an EEA member state.

4. Pick your bank account’s currency from the drop-down list

5. Provide the name of your Bank

6. Type in the physical address of your Bank and/or Branch

7. Enter the SWIFT/ABA Code

   This could be either the 8 or 11 characters long SWIFT Code or 9-digit ABA/Routing Code. You can enter both if applicable.

8. Mention the Branch and/or Bank Code if any

9. Enter the Intermediary Bank details if any

   Bank’s Name, SWIFT and/or ABA, Account Number will go into this field.

10. Press ‘Confirm’ to proceed

    You will be directed to the second page with all your bank account details displayed. You can use the ‘Change’ hyperlink to amend details if some of them appear to be incorrect or finalise a new payment option registration by clicking ‘Confirm’.

Log in to your account

Select “EcoCard MasterCard©” from the ‘Spend and withdraw’ menu

1. Select an account to use with your debit card

   Pick the desired internal account from the drop-down menu.

2. Select the currency for your card

3. Enter text to emboss on the card

   For example: your company’s brand name

4. Check and confirm that your details and address are correct

   Please make sure the address is valid since your debit card and PIN will be sent to it.

5. Click ‘Next’ after accepting Terms and Conditions